Submitting a Refund Request

Refund requests can be submitted by completing a Refund Request Form in-person at one of the Park District registration desks or by submitting an online request at the link below. In some instances, programs can be self-cancelled in the household account through the online registration system.

REcreation reFUND REQUEST FORM

4500 Fitness Cancellation/Suspension Request ForM

SUBMITTING A transfer request

A transfer request may be submitted for a participant who is currently enrolled in one program and wishes to transfer to another program, provided there is availability. Transfer requests from an enrolled class to a waitlist will not be considered. Requests must be submitted no later than 5-days prior to the start of the currently enrolled program to be granted with no penalties. Additional program fees may apply.

transfer request form

Recreation Refund Policy

Effective January 1, 2023. All refund requests will be subjected to a $5 Service Fee (per program, per person) including instances of medical reasons, scheduling conflicts and satisfaction issues.

Refund requests received in less than 5 days prior to the start of a program will be considered on a case-by-case basis. If approved, the refund amount is subject to a $5 Late Cancellation fee (in addition to the $5 Service Fee) except under the following circumstances:

• Refund is initiated by the Park District
• Registration is withdrawn within the first 24 hours of initial registration
• Refunds will not be granted if notification is received in less than 5 days for programs where registration fees are $10 or less.
• A Doctor's note is submitted with the request
• No refund requests will be accepted after a program has ended.
• No refunds will be issued for non-attendance.
• Request for refund is due to a satisfaction issue
• The following programs are excluded from this policy: Adult Leagues, Trips, Lincoln Learning Center Preschool, NaturePlay School, and Fitness Memberships, Adventure Camp, Kinder Camp, Teen Trekker, All-Day Nature Camp, Teen Wilderness Explorers.
• Golf rounds and driving range fees at the Belmont Golf Club are excluded from this policy.
• If a refund is approved for programs which issued passes/supplies, all items must be returned at the time of request. These are subject to all applicable fees/charges for unreturned items.
• If originally purchased using a credit/debit card, refunds will be placed back to the credit card/debit used when possible. If the refund back to the credit card is not possible, a refund Check will be issued and made payable to the original payee & mailed within 7-10 days.
• If originally purchased by Cash or Check, refunds will be issued by Check. Refund Checks will be made payable to the original payee & mailed within 7-10 days.
• Refunds will not be issued in cash or as a household credit.

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Satisfaction Guaranteed

The DGPD promises to provide quality recreation programs & events, and we back up that promise by offering a satisfaction guarantee. If a participant is not satisfied with a recreational class in which he/she participated, we will arrange for one of the following: (1) repeat the class at no charge or (2) provide a full refund less a $5 Service Fee.

Satisfaction Guaranteed requests must be received prior to the 3rd class meeting date to be considered.

Satisfaction Guaranteed Special Conditions:

• Satisfaction Guaranteed does not apply to one-day programs, golf rounds, driving range fees, traditional full-day or half-day camps, adult sport leagues, food/beverages, fitness memberships, trips, daily admissions, tickets to entertainment or sport events.
• The District may deny any request, where a participant has been found to be taking advantage of the guarantee.

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OTHER REFUND POLICIES

Lincoln Learning Center Preschool and NaturePlay Preschool Refund Policy

A pro-rated refund will be granted from the time the refund request is received and is subject to a $5 Service Fee. Initial enrollment fees are non-refundable.

Traditional Day Camp Refund Policy

• Cancellations/refund requests must be submitted at least 5 days before the camp start date.
  • Participants who withdraw before the scheduled installment billing date will incur a $5 service fee per participant, per camp.
  • If you cancel after the billing date but 5 days before the camp start date, the $20 deposit is nonrefundable.
  • If you cancel after the billing date and less than 5 days before the camp start date, your request will be considered on a case-by-case basis. If approved, the $20 deposit fee is nonrefundable, and the refund amount will be subject to a $5 late cancellation fee. A refund is not guaranteed.
• If withdrawing for a medical reason of any kind, a doctor's note will be required for consideration and will be subject to applicable cancellation fees.
• Self-cancellation prior to the billing date can be done online through your account. Or, visit dgparks.org/request-a-refund to complete a refund request form
• No refunds will be given for missed camp days unless cancelled by the Park District.

Annual 4500 Fitness Membership Refund Policy

Annual Fitness Memberships must be active for a minimum of 90 days from the date of purchase to request a cancellation.

Paid-in-Full memberships will receive a prorated refund from the time the refund request is received and is subject to $5 Service Fee.

Monthly membership cancellation requests received by the 10th day of the current month will not incur additional fees and membership benefits will cease on the 14th day of the current month. Requests received on the 11th - 14th day of the month will incur one additional billing cycle and membership benefits will be extended until the 14th day of the next month. Payments that have already been processed are non-refundable.

Initial enrollment fees are non-refundable. 4500 Fitness does not refund for days not used.

Fitness Refund Special Conditions

• Personal Training Sessions are non-refundable and non-transferrable
• Visit Passes are non-refundable and non-transferrable
• Premier Fitness Classes will follow the Recreation Refund Policy.

Facility, Pavilion & Field Rental Refund Policy

A refund request must be submitted to the District no later than 5 calendar days prior to the reservation date to receive a refund of deposit fees & rental fees less a 10% administrative fee. Refund requests received in less than 5 calendar days will result in forfeiture of deposit fees and receive a refund of rental fees less a 10% administrative fee.